Complete Guide to DStv and GOtv Error Codes in Africa: Troubleshooting Scrambled Channels, Subscription Issues, and Decoder Malfunctions
Navigating the world of satellite television can be challenging, especially when encountering error codes that disrupt your viewing experience. Both DStv and GOtv, popular satellite TV services in Africa, use a range of error codes to indicate various issues that may affect your service. Understanding these error codes is essential for troubleshooting and ensuring uninterrupted access to your favorite channels.
In this blog post, we will delve into the most common DStv and GOtv error codes, categorizing them by their meanings and providing practical solutions to help you resolve these issues quickly. Whether you’re dealing with subscription errors, signal problems, or decoder malfunctions, our comprehensive guide will equip you with the knowledge to tackle and resolve these challenges effectively. Stay tuned as we break down the error codes, offering insights and solutions to keep your viewing experience smooth and enjoyable.
Category 1: Scrambled Channel Errors
These scrambled channel errors can occur due to expired subscriptions, smartcard validation issues, or signal disruptions. Each country has its own methods to resolve these errors, from USSD codes to mobile apps and self-service portals. Keeping your subscription up to date and using the correct tools for your location is the best way to quickly clear these errors.
GOtv Scrambled Channel Errors
1. E16-4: Service Is Currently Scrambled
- Meaning: The channel is not accessible because either your subscription has expired or the decoder has not refreshed after payment.
General Solution:
- Verify your subscription status on the GOtv website or mobile app - MyGotv.
- Refresh the decoder to clear the error manually using the various options below.
Country-Specific Solutions:
- Nigeria:
- Use the *288# USSD code for error clearing.
- Text "RESET IUC_number" to 4688.
- Visit the [GOtv Nigeria portal](https://eazy.gotvafrica.com/ng) to clear the error online.
- Kenya:
- Dial *423# to clear the error.
- Use the [GOtv Kenya website](https://eazy.gotvafrica.com/ke) or the MyGOtv app.
- South Africa:
- Use the MyGOtv app to reset.
- Alternatively, text "RESET IUC_number" to 32472.
- Ghana:
- Dial *759# to refresh your decoder and clear the error.
- Use the GOtv Ghana self-service platform.
- Zambia:
- Dial *101# to clear the error.
- Visit the [GOtv Zambia website](https://eazy.gotvafrica.com/zm) to perform a reset.
- Uganda:
- Use the *206# USSD code for clearing errors.
- Refresh via the [GOtv Uganda portal](https://eazy.gotvafrica.com/ug).
---
2. E19-4: No Entitlement to View This Channel
- Meaning: Your current subscription package does not include the channel.
General Solution:
- Check if the channel is part of your package. If not, upgrade your subscription to include it.
- Refresh the decoder to reflect the package upgrade.
Country-Specific Solutions:
- Nigeria, Ghana, Kenya: Use local self-service options to upgrade the subscription or refresh the decoder if your subscription covers the channel.
- Zambia: Upgrade via the GOtv Zambia app or dial *101#.
- South Africa: Upgrade the package using the MyGOtv app or visit the local website.
DStv Scrambled Channel Errors
1. E16-4: Service Is Currently Scrambled / Smartcard Validation Failed
- Meaning: The service is scrambled because the subscription has expired or the decoder has not been refreshed after payment.
General Solution:
- Check if your DStv subscription is up to date on the DStv website or via the MyDStv app.
- Refresh your smartcard by clearing the error online or via SMS.
Country-Specific Solutions:
- Nigeria:
- Use *288# USSD code to clear the error.
- Visit the [DStv Nigeria self-service portal](https://eazy.dstv.com/ng) for error clearing.
- SMS “RESET Smartcard_number” to 32472.
- South Africa:
- Use the MyDStv app to reset the smartcard.
- Text “RESET Smartcard_number” to 32472.
- Kenya:
- Use *423# to refresh the decoder.
- Visit [DStv Kenya](https://eazy.dstv.com/ke) or use the MyDStv app.
- Ghana:
- Dial *759# for error clearing.
- Visit [DStv Ghana](https://eazy.dstv.com/gh) for quick refresh options.
- Zambia:
- Use *101# to clear the error.
- Refresh the decoder via the MyDStv app or the [DStv Zambia portal](https://eazy.dstv.com/zm).
- Uganda:
- Use *206# USSD for resetting the smartcard.
- Visit [DStv Uganda](https://eazy.dstv.com/ug) for error clearing options.
2. E30: Service Currently Scrambled
- Meaning: This error appears due to loss of signal or if the decoder has been off for an extended period.
General Solution:
- Ensure the satellite dish is properly aligned and that there are no obstructions.
- Leave the decoder on for about 15 minutes to allow it to update.
- Refresh the smartcard using the app or local portal.
Country-Specific Solutions:
- Nigeria: Use *288# to refresh the decoder and clear the error.
- South Africa: Use the MyDStv app or SMS “RESET Smartcard_number” to 32472.
- Kenya: Dial *423# to refresh or use the [DStv Kenya portal](https://eazy.dstv.com/ke).
- Zambia: Visit the local [DStv Zambia portal](https://eazy.dstv.com/zm) for troubleshooting and clearing errors.
Category 2: No Signal and Service Unavailable Errors
GOtv No Signal and Service Unavailable Errors
1. E48-32: No Signal
- Meaning: This error occurs when the decoder is unable to receive a signal from the antenna.
General Solution:
- Check Antenna Alignment: Ensure the antenna is properly aligned and there are no obstacles (e.g., trees, buildings) blocking the signal.
- Reboot Decoder: Turn off the decoder, check the connections, and reboot it.
- Service Disruption: Verify if there is an ongoing service disruption in your area.
2. E30: Service Unavailable
- Meaning: The decoder has been off for too long, or there's a weak signal causing the service to be unavailable.
General Solution:
- Signal Check: Inspect your antenna and connections to ensure proper signal reception.
- Decoder Update: Leave the decoder on for about 15 minutes to allow it to update the signal.
- Run a reset using MyGotv App
Country-Specific Solutions:
- Nigeria: Use *288# to refresh the decoder or call a technician for antenna realignment.
- Kenya: Access troubleshooting via *423# and realign your antenna if needed.
- Zambia: Dial *101# or visit [GOtv Zambia](https://eazy.gotvafrica.com/zm) for self-service tools.
- Ghana: Use *759# to refresh your decoder if the service becomes unavailable after long periods of inactivity.
DStv No Signal and Service Unavailable Errors
No signal and service unavailable errors can be caused by misaligned dishes, poor signal reception, or decoders that haven’t been updated for a long time. Each country offers different USSD codes, apps, and self-service portals to help resolve these issues quickly. Proper dish alignment and leaving the decoder on for periodic updates can prevent these problems.
1. E48-32: No Signal
- Meaning: This error occurs when the satellite dish is misaligned or there's an obstruction blocking the signal from the satellite.
General Solution:
- Dish Realignment: Make sure the dish is properly aligned and no obstacles are obstructing the signal. Engage the services of a satellite TV tecnician
- Check Decoder Connection: Ensure all cables are securely connected to the decoder and dish.
-If the signal is good but still not showing, Run E30 reseet using MyDstv mobile app
Country-Specific Solutions:
- Nigeria: Use *288# to troubleshoot and realign the satellite dish if necessary. You can also book a technician visit through the [DStv Nigeria portal](https://eazy.dstv.com/ng).
- South Africa: Use the MyDStv app for troubleshooting steps or visit the [DStv South Africa portal](https://eazy.dstv.com/za) to book technical assistance.
- Kenya: Use *423# to access troubleshooting guides, or visit [DStv Kenya](https://eazy.dstv.com/ke) for service updates.
- Zambia: Dial *101# for error clearing or check for maintenance updates on the [DStv Zambia website](https://eazy.dstv.com/zm).
- Ghana: Use *759# to access troubleshooting and align your dish properly if signal problems persist.
2. E30: Service Unavailable
- Meaning: This error is usually triggered when the decoder has been turned off for an extended period, causing signal issues.
General Solution:
- Leave Decoder On: Turn on the decoder and leave it for about 15-30 minutes to allow it to update the software and signals.
- Check Satellite Dish: Verify that the dish is properly aligned and not obstructed and ensure that the signal quality is good. Otherwise engage the services of a satellite TV technician.
- If the signal quality is confirmed good from the decoder end, run a reset using MyDstv mobile App or use country specified codes as in above to clear error.
Understood! Let's move on to the next category: Smartcard and Authentication Errors. These errors usually relate to the decoder's inability to validate or authenticate the smartcard.
E32: Searching for Signal
- Meaning: This error indicates that the decoder is unable to find a signal and is in the process of searching for one.
Solution:
- Check Satellite Dish: Verify that the dish is pointed in the right direction and is properly aligned. Slight adjustments may be needed.
- Manual Scan: Go to the decoder’s menu and perform a manual signal search.
- Cabling: Ensure the cables are not damaged and are properly connected.
- Weather Conditions: Like the E48-32 error, bad weather may disrupt the signal. Wait for clear weather and check again.
- Reset or contact customer care service: If it persist, reset using MyDstv App or specified country code but if this also fails, contact customer care
3. E37-32 Error: Signal Loss or Weak Signal (Channel Does not Exist)
Meaning: The E37-32 error typically indicates a loss of signal or weak signal strength, which can result from poor satellite reception, obstructed dish alignment, or issues with the cable connections.
General Solution:
1. Check Signal Strength:
- Ensure that the satellite dish is correctly aligned. A misaligned dish can lead to weak or lost signals. Use a signal meter if available to fine-tune the alignment.
2. Inspect Cables and Connectors:
- Verify that all cables and connectors are securely attached and in good condition. Replace any damaged cables.
3. Clear Obstructions:
- Make sure there are no obstructions (like trees or buildings) blocking the signal path between the dish and the satellite.
4. Rescan Channels:
- Perform a channel rescan on your decoder to refresh the channel list and adjust to any changes in the signal. This can often be done through the decoder's menu.
5. Signal Booster:
- Consider installing a signal booster if you consistently experience weak signal issues. This can help improve reception.
Category 3: Smartcard and Authentication Errors on GOtv and DStv
Smartcard and authentication errors on both GOtv and DStv typically stem from improper insertion, pairing issues, or activation problems. The solutions often involve re-inserting the card, rebooting the decoder, or refreshing the service using the same self-service tools or USSD codes mentioned in previous categories.
GOtv Smartcard and Authentication Errors:
1. E17-0: Smartcard Marriage Error
- Meaning: The decoder is unable to pair with the smartcard properly.
Solution:
- Ensure that the smartcard number is active, if the decoder is new, activate. If the error persists, contact customer support for smartcard reactivation or troubleshooting or clear the error using MyGotv App
- Refer to the same country-specific USSD codes, apps, and websites mentioned in previous categories for error clearing (e.g., *288# in Nigeria, *423# in Kenya).
2. E18-4: Smartcard Not Activated
- Meaning: The smartcard has not been activated or has lost activation. The E18-4 error may not affect all channels simultaneously. If you notice it only on specific channels, it could be due to an incomplete refresh of smartcard entitlements, package limitations, or temporary transmission problems. The best course of action is to refresh the decoder using your country-specific self-service tools, verify your package, and allow time for automatic synchronization.
Solution:
- Log into your GOtv account and check if the smartcard has been activated.
- If it’s a new decoder, activation might take a few hours. You can manually refresh via USSD codes or self-service portals, depending on your country or contact customer care service for assistance.
DStv Smartcard and Authentication Errors
1. E18-4: Decoder and Smartcard Pairing Error
- Meaning: The smartcard is either not paired with the decoder or has lost pairing due to a system issue.
Solution:
- Ensure the smartcard is inserted correctly. Restart the decoder and check the pairing status in your DStv account. If the issue persists, you might need to request re-pairing from DStv customer support.
- Use the country-specific USSD or self-service platforms (e.g., *288# in Nigeria, MyDStv app).
2. E06-4: Smartcard Not Inserted
- Meaning: The decoder cannot detect the smartcard, either because it’s not inserted or it’s incorrectly placed.
Solution:
- Remove the smartcard, wipe it gently with a clean cloth, and reinsert it. Make sure it's inserted properly, with the chip facing the right direction.
- If the issue continues, contact DStv customer service for possible smartcard replacement or further troubleshooting.
Category 4: Communication Errors on DStv Across Africa
Communication errors on DStv often arise from issues related to the decoder’s communication with the satellite or between devices in the case of ExtraView setups. These errors may result from technical issues such as misconfigurations, faulty hardware, or weak signal reception. Here’s a detailed breakdown of common communication errors, their meanings, and solutions.
Communication errors like E143-4, E50, and E52 are largely related to connectivity issues between the decoder and the satellite, or between decoders in an ExtraView setup. Solutions typically involve checking the hardware (cables, smartcards, LNB, and dish), refreshing the decoder manually or via self-service, and troubleshooting software settings within the decoder. In severe cases, contacting DStv support for technical assistance is necessary.
1. E143-4: ExtraView Communication Error
- Meaning: This error indicates a breakdown in communication between the primary and secondary decoders in an ExtraView setup. The “heartbeat” signal, which keeps both decoders linked, is not being transmitted properly. The E143 error in DStv’s ExtraView setup can stem from issues with the heartbeat cable, smartcard pairing, software or hardware faults, signal reception, diplexer or SLNB connections, and RG6 cable length. Following these combined solutions should help address and resolve the error. If the issue persists, seeking further assistance from DStv customer support or a professional technician may be necessary.
Possible Causes:
- A faulty or disconnected heartbeat cable.
- Issues with the smartcards or improper pairing of the decoders.
- Software or hardware faults with one or both decoders.
- Signal reception issues causing interruptions in the communication link.
- Faulty connection of Diplexer or SLNBF
-If RG6 signal cable exceeds length required for effective communication between the primary and secondary decoder.
Solutions:
Inspect and Replace the Heartbeat Cable
- Check Connections: Ensure the heartbeat cable connecting the primary and secondary decoders is securely attached and undamaged. Reconnect the cable if it appears loose or replace it if it's faulty.
Verify Smartcard Pairing and Maintenance
- Smartcard Check: Remove the smartcards from both decoders, gently clean the gold chips with a soft cloth, and reinsert them. Ensure that the smartcards are correctly paired with their respective decoders.
- Re-pairing: If the pairing issues persist, contact DStv customer support to re-pair the smartcards and decoders.
Update Software and Inspect Hardware
- Software Updates: Check that both decoders have the latest software updates. Visit the DStv website or app to download any available updates.
- Factory Reset: Perform a factory reset on both decoders to resolve any potential software issues. Remember to back up any important settings or recordings before doing so.
- Hardware Inspection: If the error continues, a technician may need to inspect the decoders for any hardware faults.
Address Signal Reception Issues
- Check Signal Strength: Verify the signal strength on the primary decoder by accessing the “Information Central” or similar menu. Weak signal strength may indicate misalignment or other issues.
- Dish Alignment: Ensure that the satellite dish is correctly aligned and pointing towards the satellite. Adjust the dish as necessary to improve signal reception.
- Remove Obstructions: Ensure that there are no physical obstructions blocking the dish’s view of the sky.
Verify Diplexer or SLNB Connections
- Connection Check: Confirm that the diplexer or SLNB (Single LNB) is properly connected and functioning. Ensure all cables are securely attached.
- Component Replacement: If the diplexer or SLNB is faulty, replace it with a new one. Contact a technician if needed.
Address RG6 Signal Cable Length Issues
- Verify Cable Length: Ensure that the RG6 signal cable between the primary and secondary decoders is within the recommended length (typically not exceeding 30 meters or about 100 feet).
- Shorten Cable if Necessary: If the cable length exceeds the recommended range, consider shortening it or using a higher-quality cable for better signal transmission.
2. E50-32: Communication Error
- Meaning: This error occurs when the decoder cannot communicate with the DStv servers. It may be due to a temporary server issue, poor signal strength, or issues with the decoder's configuration or hardware.
Possible Causes:
- Temporary server outages or network connectivity problems.
- A weak satellite signal due to dish misalignment, weather conditions, or faulty cabling.
- Internal decoder malfunctions.
Solutions:
- Check Server Status:
- DStv occasionally experiences server downtime. Before troubleshooting, check DStv’s website or contact customer support to confirm whether there is a server outage.
- Restart the Decoder:
- Power off the decoder, unplug it from the power source for at least 5 minutes, and then restart it. This resets the system and may resolve the error.
- Inspect Cables:
- Ensure that all cables (especially the LNB cable connecting the satellite dish to the decoder) are securely connected. Look for any signs of damage to the cables, as faulty wiring can disrupt communication.
- Manual Signal Scan:
- Go to the decoder’s menu and perform a manual signal scan. This helps re-establish communication with the satellite and can clear the error.
- Self-Service Refresh/Reset:
- Use the MyDStv app or USSD code (*288# in Nigeria, for example) to manually refresh your decoder. This can restore communication with DStv servers.
- Contact DStv Support:
- If the error persists, contact DStv for a signal refresh from their end, or check whether your account has any billing issues that might disrupt service.
3. E52: Signal Loss/No Communication
- Meaning: The decoder is not receiving any signal from the satellite dish, leading to a complete breakdown in communication. This error is primarily related to signal reception issues and may occur during adverse weather or if there is a misalignment of the satellite dish.
Possible Causes:
- Bad weather conditions (e.g., heavy rain or storm).
- Misalignment or obstruction of the satellite dish.
- Faulty or loose LNB (Low Noise Block) cable connection.
- Hardware failure of the LNB or satellite dish equipment.
Solutions:
- Check Weather Conditions:
- If the error occurs during bad weather, it is often temporary. Wait for the weather to clear, and the signal should restore itself. Rain fade or storms can temporarily disrupt satellite signal transmission.
- Inspect Satellite Dish Alignment:
- Check that the satellite dish is correctly aligned and pointing toward the satellite. Dish misalignment can cause a weak or no signal, especially after heavy winds or storms.
- If you suspect the dish has moved, you may need to contact a technician to realign it.
- Remove Obstructions:
- Ensure that there are no physical obstructions (e.g., trees, buildings) between the dish and the satellite signal. Remove any obstacles blocking the dish's line of sight to the satellite.
- Check LNB Cable:
- Inspect the LNB cable for signs of wear or damage. A faulty or loose cable can cause signal loss. Ensure that the LNB cable is securely connected to both the dish and the decoder.
- Test Signal Strength:
- Go to the decoder’s signal test menu (usually under “Settings” or “Information Central”) and check the signal strength and quality. A signal strength below 50% may indicate a dish misalignment or LNB problem.
- Replace Faulty Equipment:
- If the LNB or satellite dish has sustained damage, such as corrosion or water exposure, it may need to be replaced. A technician can diagnose whether the hardware is malfunctioning.
Category 5: Other Categories
1. #E162-0: Decoder has been Suspended
Meaning:
The E162-0 error indicates that the decoder has been suspended, which can be due to various reasons such as subscription issues, account problems, or technical glitches.
On DStv:
Meaning:
- The E162-0 error on DStv signifies that the decoder’s service has been suspended. This can result from expired subscriptions, account issues, or other technical problems.
Possible Causes:
1. Expired Subscription:
- Subscription may have lapsed.
2. Account Issues:
- Problems with the account, such as payment disputes.
3. Administrative Suspension:
- Administrative actions by DStv.
4. Power Surge:
- A sudden power surge may have affected the decoder’s functionality.
5. Incomplete Software Update:
- An incomplete or failed software update may cause the decoder to malfunction.
6. Firmware or Software Issues:
- Problems with firmware or software could lead to the error.
7. Technical Glitch:
- A temporary technical glitch may cause the decoder to display the error.
Solutions:
1. Verify and Renew Subscription:
- Check if your subscription is active. Renew if expired via the DStv website, app, or authorized payment centers.
2. Reset Decoder:
- Perform a basic reset by turning off and unplugging the decoder. Restart after a few minutes.
- If needed, perform a factory reset. Back up settings and recordings beforehand.
3. Contact Customer Support:
- If issues persist, contact DStv customer support for assistance with account issues or administrative suspensions.
4. Address Power Surge Issues:
- Check Power Supply: Ensure that the decoder is connected to a stable power source. Use a surge protector to prevent future damage.
- Inspect Hardware: If power surges have caused damage, consult a technician for hardware inspection or replacement.
5. Complete Software Update:
- Check for Updates: Ensure that the decoder has the latest software version. Perform updates if necessary through the DStv website or app.
- Manual Update: If an update was interrupted, you might need to manually reinstall the software.
6. Resolve Firmware/Software Issues:
- Firmware Check: Verify that the firmware is up to date. Download and install any necessary updates from the DStv website.
- Reinstall Software: If the error continues, consider reinstalling the software or performing a factory reset.
7. Address Technical Glitches:
- Restart Decoder: Sometimes a simple restart can resolve temporary glitches.
- Contact Support: If the problem persists, contact customer support for further diagnostics.
On GOtv:
Meaning:
- The E162-0 error on GOtv indicates that the decoder has been suspended, potentially due to subscription issues, account problems, or technical faults.
Possible Causes:
1. Expired Subscription or Payment Issues:
- Subscription may have expired or payment may be pending.
2. Account-Related Problems:
- Administrative or account issues affecting service.
3. Administrative Suspension:
- Suspension due to policy enforcement or verification needs.
4. Power Surge:
- Power surges may disrupt the decoder’s operation.
5. Incomplete Software Update:
- Issues with incomplete or failed software updates.
6. Firmware or Software Issues:
- Problems with the decoder’s firmware or software.
7. Technical Glitch:
- Temporary glitches causing the error.
Solutions:
1. Check and Renew Subscription:
- Verify that your subscription is up to date. Renew through the GOtv website, app, or at a payment center if expired.
2. Reset Decoder:
- Send Reset Code: Use the MyGOtv App or send "RESET IUC NUMBER" to 4688.
- Manual Reset: Turn off and unplug the decoder, then restart after a few minutes.
3. Contact Customer Service:
- If the issue persists, contact GOtv customer service for assistance with account or suspension problems.
4. Address Power Surge Issues:
- Check Power Supply: Ensure the decoder is connected to a stable power source. Use a surge protector to safeguard the equipment.
- Inspect Hardware: Consult a technician if you suspect hardware damage due to power surges.
5. Complete Software Update:
- Check for Updates: Ensure that the decoder’s software is up to date. Perform updates via the GOtv website or app.
- Reinstall Software: If the update was interrupted, reinstall the software as needed.
6. Resolve Firmware/Software Issues:
- Firmware Check: Ensure that the firmware is up to date. Install any necessary updates from the GOtv website.
- Reinstall Software: Perform a software reinstallation or factory reset if the error continues.
7. Address Technical Glitches:
- Restart Decoder: Restarting the decoder may resolve temporary glitches.
- Seek Support: Contact customer support if issues persist.
General Tips:
- Regular Maintenance: Keep track of subscription renewals and software updates to prevent issues.
- Stable Power Supply: Use surge protectors to prevent damage from power surges.
- Customer Support: Reach out to customer support for persistent issues or technical assistance.
List of Dstv and Gotv Errors with their meaning
E04 - Please insert smartcard
E05 - Unknown Smartcard
E06 - Smartcard Failure
E07 - Checking Smartcard
E100 - Smartcard validation failed
E101 - Smartcard validation failed
E106 - Notification
E107 - Smartcard Error
E109 - Channel currently scrambled
E118 - Channel can’t be viewed
E120 - Synchronization in progress
E16 - Service is currently scrambled
E17 - No Active Subscription
E18 - Channel is not available
E19 - Subscription expired
E30 - Checking the subscription status
E32 - Validation in progress
E33-0 - Notification
E33-4 - Insert correct Smartcard
E37 - Invalid channel number
E38 - Service is not available
E39 - Service is not available
E42 - Parental Control lock
E43 - The channel you want to watch is not available for your country.
E45 - Service not allowed
E48 - Searching for Signal
E48-32 - Weather
E50 - No Services Available
E600 - Validation in Progress
E70 - Service is not available for viewing
E71 - Song title and artist not available
E72 - Rescan in progress
E73 - TV link overload
E74 - LNB1 overload
E75 - LNB2 overload
E162-0 - Decoder Suspended
SMS command numbers in list format for Multichoice across different countries in Africa
- Nigeria
- GOtv: SMS “RESET IUC [IUC Number]” to 4688
- DStv: SMS “RESET Smartcard Number” to 30333
- South Africa
- DStv: SMS “RESET Smartcard Number” to 32472
- Kenya
- GOtv: SMS “RESET IUC [IUC Number]” to 22688
- DStv: SMS “RESET Smartcard Number” to 22788
- Ghana
- GOtv: SMS “RESET IUC [IUC Number]” to 4688
- DStv: SMS “RESET Smartcard Number” to 1779
- Uganda
- GOtv: SMS “RESET IUC [IUC Number]” to 6488
- DStv: SMS “RESET Smartcard Number” to 6060
- Zambia
- GOtv: SMS “RESET IUC [IUC Number]” to 4688
- DStv: SMS “RESET Smartcard Number” to 43688
- Tanzania
- GOtv: SMS “RESET IUC [IUC Number]” to 15670
- DStv: SMS “RESET Smartcard Number” to 15727
- Botswana
- DStv: SMS “RESET Smartcard Number” to 17770
- Zimbabwe
- DStv: SMS “RESET Smartcard Number” to 33788
-Malawi
- GOtv: SMS “RESET IUC [IUC Number]” to 43688
- DStv: SMS “RESET Smartcard Number” to 58888
- Namibia
- DStv: SMS “RESET Smartcard Number” to 37888
- Mozambique
- DStv: SMS “RESET Smartcard Number” to 19723
Dstv/GOtv USSD Codes across Africa
Nigeria:
- Check Balance: *288#
South Africa:
- Check Balance: *120*4688#
Kenya:
- Check Balance: *488#
Ghana:
- Check Balance: *389*5#
Uganda:
- Check Balance: *288#
Zambia:
- Check Balance: *423#
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